Terms & Conditions

Breakage, Damage and Loss Contract

All apartments have an inventory list that can be found in the apartment's Information Pack [a blue bound pocket file] and it is your responsibility as the occupant to check the apartment inventory on arrival to ensure that all the items listed are in the apartment are in good working order. Any of the apartment's contents - including walls, floors, ceilings, artworks, fixtures, fittings, linen, towels, appliances, keys and remote controls - that are found to be either missing, broken, damaged, burnt, stained or unusable after your departure and before the arrival of another occupant, will be repaired or replaced by us and the cost of the replaced or repaired item will be debited to your credit card. Failing you having paid by credit card, you agree to pay Whale Watchers the amount owing within 7 days of notification of the amount owing for breakages, damages or losses.

Tobacco Smoke

Smoking is not permitted inside the apartments. Smoking is permitted on the apartment balconies only. Apartments smelling of tobacco smoke after occupation will need extra cleaning of carpets, bedding and linen. These extra costs will be charged to the responsible occupant. 

Inclusive Services

Our apartments are fully serviced once a week, including a change of linen and towels. We supply two sets of towels for bookings in excess of 3 nights. We also supply bath soaps; toilet paper; dish washing liquid; dish washer tablets [for those apartments with dish washers]; salt and pepper; plus a beverage welcome pack of sugar, milk, tea and ground coffee. 

Our published prices exclude:

Meals; beach towels; telephone; laundry service; use of sleeper couches.

Cancellation Policy

A refund of 50% of deposits paid applies to cancellations made 28 - 41 days (4 - 6 weeks) prior to date of arrival. No refund is given if a cancellation is received less than 27 days prior to date of arrival.

*This fee is to cover expenses we incur with telephone calls, the time we spend rearranging bookings, sundries and petties.