Terms & Conditions

Breakage and Loss Contract

All apartments have an inventory list that can be found in the apartment's Information Pack [a blue bound pocket file] and it is your responsibility as the occupant to check your apartment's inventory on arrival to ensure that all the items listed are in the apartment and in good working order. Any of the apartment's contents, including walls, floors, ceilings, artworks, fixtures, fittings, appliances, keys and remote controls, that are found to be either missing, broken, damaged, burnt, stained or unusable after your departure and before the arrival of another occupant, will be repaired or replaced by us and the cost of the replaced or repaired item will be debited to your credit card. Failing you having paid by credit card, it is agreed that the amount owing will be paid to Whale Watchers by the occupant, within 7 days of notification of the amount owing for breakages or losses.

Methods of payment

Credit cards:

We accept all credit cards. Supplementary charges by Diners Club and American Express [in addition to the normal commission we are charged], will be added to your invoice if you choose to use either of these cards when making payments. Visa and Mastercards do not levy supplementary charges to us, so we encourage you to rather use these cards if possible.

International electronic transfers:

We accept international electronic transfers, however the fees we are charged for this are high and will need to be added to your final invoice, if you choose this method of payment.

Cheque payments:

We do not accept cheques.

Cash payments:

We do accept cash payments, provided these are made in person. Please insist on a receipt

Inclusive Services

Our apartments are serviced three times a week. Linen is changed once a week and towels twice weekly. We also supply bath soaps; toilet paper; dishwashing liquid; salt and pepper; sugar; fresh coffee beans.

Our prices exclude:

Meals; beach towels; telephone; laundry service.

Cancellation Policy

An administration fee of R300* applies to cancellations made 6 weeks (42 days) or more, prior to date of arrival. After the administration fee is deducted, the balance of the 25% deposit is refunded.

A refund of 50% of deposits paid applies to cancellations made 28 - 41 days (4 - 6 weeks) prior to date of arrival. No refund is given if a cancellation is received less than 27 days prior to date of arrival.

*This fee is to cover expenses we incur with bank charges, credit card reversals, telephone calls, the time we spend rearranging bookings, sundries and petties.