Terms & Conditions
Breakage, Damage and Loss Contract
All apartments have an inventory list that can be found in the apartment's Information Pack [a blue bound pocket file] and it is your responsibility as the occupant to check the apartment inventory on arrival to ensure that all the items listed are in the apartment are in good working order. Any of the apartment's contents - including walls, floors, ceilings, artworks, fixtures, fittings, linen, towels, appliances, keys and remote controls - that are found to be either missing, broken, damaged, burnt, stained or unusable after your departure and before the arrival of another occupant, will be repaired or replaced by us and the cost of the replaced or repaired item will be debited to your credit card. Failing you having paid by credit card, you agree to pay Whale Watchers the amount owing within 7 days of notification of the amount owing for breakages, damages or losses.
Smoking is not permitted inside the apartments. Smoking is permitted on the apartment balconies only. Apartments smelling of tobacco smoke after occupation will need extra cleaning of carpets, bedding and linen. These extra costs will be charged to the responsible occupant.
Methods of payment
We accept all credit cards. Supplementary charges by Diners Club and American Express [in addition to the normal commission we are charged], will be added to your invoice if you choose to use either of these cards when making payments. Visa and Mastercards do not levy supplementary charges to us, so we encourage you to rather use these cards if possible.
International electronic transfers:
We accept international electronic transfers, however the fees we are charged for this are high and will need to be added to your final invoice, if you choose this method of payment.
We do not accept cheques.
We do accept cash payments, provided these are made in person. Please insist on a receipt
Our apartments are fully serviced once a week, including a change of linen and towels. We also provide fresh towels mid-week together with a mini-service whereby we top up supplies, remove garbage, clean bathrooms, kitchen, floors and sea-facing windows. We also supply bath soaps; toilet paper; dish washing liquid; dish washer tablets [for those apartments with dish washers]; salt and pepper; plus a starter pack of sugar, milk, tea and ground coffee.
Our published prices exclude:
Meals; beach towels; telephone; laundry service; use of sleeper couches.
An administration fee of R300* applies to cancellations made 6 weeks (42 days) or more, prior to date of arrival. After the administration fee is deducted, the balance of the deposit is refunded, less any bank or credit card charges that may have been incurred by us.
A refund of 50% of deposits paid applies to cancellations made 28 - 41 days (4 - 6 weeks) prior to date of arrival. No refund is given if a cancellation is received less than 27 days prior to date of arrival.
*This fee is to cover expenses we incur with telephone calls, the time we spend rearranging bookings, sundries and petties.
A minimum stay of two nights is required at our published seasonal rates. However, if you are unable to extend your stay, we are able to accommodate you for one night at a surcharge of 20%. Without this surcharge a one night stay would not be profitable after cleaning and laundry expenses have been deducted. We incur the same cleaning and laundry expenses whether a booking is for one night, or three.